Why is my Review Zap sometimes not working?

Review Zap Troubleshooting

To see Review Zaps in action simply tap your NFC-enabled smartphone on it, the NFC chip works within 2 inches of the smartphone and is located at different spots on different phones so move your phone until you get a read. iPhones scan from the top center of the phone while Androids scan from the center backside. Both phones work best on the unlock screen while the screen is awake. 

If you are not getting a read:

1: Make sure your phone is not in airplane mode.

2: Your NFC chip automatically turns on when you wake your phone using the side button, it will not scan when the screen is off. Your phone does not have to be unlocked to scan but the screen does have to be on.

Apple iPhone's NFC chip is permanently turned on as long as the screen is active.

For some Android phones, you may have to go into "settings" and turn on "NFC."

3: Look at "Compatible phones" above to see if your phone is compatible. Only since 2018 have phones been able to read NFC without a designated app. All new phones going forward are expected to have this technology installed.