RETURN, REFUND & REPLACEMENT POLICY

Effective Date: October 9, 2026

Last Updated: October 9, 2026

At Review⚡️Zaps, we want you to feel confident trying our products. Eligible NFC Google Review Cards and Stands are backed by our 180-Day Money-Back Guarantee, and qualifying products are also covered by our Free Lifetime Replacement program.

This policy applies to purchases made directly from Review⚡️Zaps.

1. 180-DAY MONEY-BACK GUARANTEE

Eligible Review⚡️Zaps NFC Google Review Cards and Stands may be returned within 180 days of delivery for a refund.

You are welcome to set up and use the products during this period. Normal use does not disqualify your return, and original packaging is not required.

To qualify:

You must contact us within 180 days of delivery.
The products being refunded must be returned to us.
The items must be genuine Review⚡️Zaps products from the applicable order.
The return must not involve fraud, product substitution, intentional destruction, or abuse of this policy.

Refunds cannot exceed the amount actually paid for the returned products.

Custom products and digital products are subject to the separate terms below and are not covered by the 180-Day Money-Back Guarantee.

Nothing in this policy limits rights that cannot legally be waived under applicable law.

2. HOW TO START A RETURN

Email support@reviewzaps.com from the email address associated with your order.

Please include:

Your order number.
The product or products you wish to return.

A reason is appreciated but not required.

Please wait for our return instructions before mailing anything back.

We can provide a return shipping label when available. Unless the return results from our error or a defective product, the cost of return shipping is the customer’s responsibility and may be deducted from the refund.

Returns should be packaged reasonably well to prevent unnecessary damage in transit. Original packaging is not required.

Keep your tracking information until the return is completed.

3. REFUNDS

After we receive and inspect an eligible return, approved refunds are issued to the original payment method.

We generally process approved refunds within 3 to 7 business days after receiving the return.

Your bank, credit card company, or payment provider may require additional time before the credit appears.

Refunds are limited to the amount actually paid for the returned merchandise.

Original expedited shipping charges, replacement shipping charges, and other separately charged shipping services are generally non-refundable unless the refund results from our error or applicable law requires otherwise.

If products were purchased as part of a bundle, promotion, or discounted package, any refund will reflect the actual discounted amount attributable to the returned products. A customer cannot receive a refund greater than the amount originally paid.

4. CUSTOM & PERSONALIZED ORDERS

Custom, personalized, logo-branded, or specially manufactured products are final sale once production has begun and are not covered by the 180-Day Money-Back Guarantee.

Because these products are made specifically for the customer, we cannot generally resell them.

If Review⚡️Zaps makes a manufacturing or printing error, or the product arrives defective or materially different from an approved design, contact us and we will work to correct the issue.

Customers are responsible for carefully reviewing any artwork proofs, spelling, logos, business information, colors, and other details before approving production.

Minor variations in color, alignment, dimensions, finish, or printing that are normal for the manufacturing process are not considered defects.

If you need to cancel a custom order, contact us immediately. We may be able to cancel it before production begins, but cancellation cannot be guaranteed once production or customization has started.

5. DIGITAL PRODUCTS & DOWNLOADS

Digital products, including downloadable guides, PDFs, worksheets, and similar electronic products, are delivered electronically and cannot be physically returned.

Because access is generally provided shortly after purchase, digital product sales are final once the digital content has been delivered, accessed, or made available for download, except where otherwise required by law.

If you:

Were charged more than once for the same digital product.
Cannot access your purchased file.
Receive an incorrect or corrupted file.
Experience another legitimate delivery problem.

contact support@reviewzaps.com and we will work to correct the issue.

6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If your physical order arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please include:

Your order number.
A description of the problem.
Photos of the product when reasonably available.
Photos of shipping damage or packaging when applicable.

Please keep the affected product until we provide instructions.

Depending on the circumstances, we may troubleshoot the product, replace it, correct the order, or provide another appropriate resolution.

When the problem resulted from our error, we will not require you to pay return shipping for the affected product.

7. ORDER CANCELLATIONS

If you need to cancel an order, contact support@reviewzaps.com as soon as possible.

We will make a reasonable effort to stop the order before shipment or production.

Cancellation may no longer be possible once:

A physical order has been prepared or shipped.
A custom order has entered production.
A digital product has been delivered or made available.

If an eligible standard physical product has already shipped, you may return it under the 180-Day Money-Back Guarantee after receiving it.

8. FREE LIFETIME REPLACEMENTS

Eligible Review⚡️Zaps NFC Google Review Cards and Stands include our Free Lifetime Replacement benefit for products that are lost, stolen, or damaged.

The replacement product itself is free. The customer is responsible for the applicable replacement shipping charge.

To request a replacement, contact support@reviewzaps.com and provide enough information for us to locate the original purchase.

We may request:

Your original order information.
The product requiring replacement.
A description of what happened.
Photos of a damaged product when reasonably available.
Additional information reasonably necessary to verify eligibility.

Lifetime replacement coverage:

Applies to qualifying Review⚡️Zaps Cards and Stands purchased directly from us.
Is intended for the original purchaser or purchasing business.
Provides a replacement product rather than a cash refund.
Has no cash value.
Does not extend the 180-day refund period.
Does not cover custom products unless expressly stated otherwise.
Does not guarantee that an identical color, design, packaging, or discontinued version will remain available forever.

If the original product is no longer available, we may provide a reasonably comparable replacement.

The program is intended to protect legitimate customers from normal loss, theft, and damage. It is not an unlimited product replenishment program and may not be used for resale, inventory replacement, fraudulent claims, deliberate destruction, repeated misuse, or other abusive activity.

We reserve the right to limit or deny replacement requests where we reasonably determine that the program is being abused or used fraudulently.

9. EXCHANGES

We generally do not process traditional product-for-product exchanges.

For an eligible standard product, you may return it within the 180-day return period and place a separate order for the product you prefer.

If an item is defective, damaged, or incorrect, contact us before placing another order so we can determine the appropriate resolution.

10. RETURN ABUSE & FRAUD

Review⚡️Zaps reserves the right to reject a refund, return, or replacement request involving suspected:

Fraud.
Product substitution.
Counterfeit products.
False claims.
Altered order information.
Chargeback abuse.
Intentional damage.
Excessive or repeated policy abuse.
Attempts to obtain refunds for products that were not returned.
Attempts to use the Lifetime Replacement program as a source of additional inventory.

This provision does not affect legitimate customer claims or rights provided by applicable law.