SHIPPING & DELIVERY POLICY

Effective Date: October 9, 2026

Last Updated: October 9, 2026

Review⚡️Zaps offers fast, free shipping on eligible physical product orders within the contiguous United States.

This policy explains where we ship, expected processing and delivery times, and what to do if there is a problem with your shipment.

1. WHERE WE SHIP

We currently ship physical products to addresses within the contiguous United States, which includes the 48 connected states and Washington, D.C.

At this time, we do not ship physical products to:

Alaska.
Hawaii.
U.S. territories.
International destinations.

Addresses outside our supported shipping area may not be accepted during checkout.

2. FREE SHIPPING

Standard shipping is free on physical product purchases delivered within the contiguous United States unless otherwise stated during checkout.

There is no minimum order amount required for standard free shipping.

Our Lifetime Replacement program works differently. The qualifying replacement product is provided at no charge, but the customer is responsible for the applicable replacement shipping fee.

See our Return, Refund & Replacement Policy for complete replacement terms.

3. ORDER PROCESSING

In-stock orders are typically processed and shipped within one business day.

Business days generally exclude:

Saturdays.
Sundays.
Federal holidays.
Days on which our shipping carriers are not operating normally.

Orders placed late in the day, on weekends, or on holidays may begin processing the following business day.

Processing time is separate from carrier transit time.

Occasionally, processing may take longer due to:

Unusually high order volume.
Inventory availability.
Payment or fraud review.
Severe weather.
Carrier disruptions.
Technical issues.
Other circumstances outside our reasonable control.

If a product has an extended lead time or is temporarily out of stock, we will generally provide that information on the applicable product page or during the ordering process.

4. CUSTOM & PERSONALIZED ORDERS

Custom, logo-branded, bulk, or personalized products may require additional production time before shipment.

Production times vary depending on:

Order quantity.
Artwork preparation.
Proof approval.
Manufacturing requirements.
Current production volume.

Any estimated production timeframe provided on the product page, during checkout, in an artwork proof, or in correspondence with Review⚡️Zaps is an estimate rather than a guaranteed delivery date unless expressly stated otherwise in writing.

Shipping transit time begins after production is complete and the order has been transferred to the carrier.

5. ESTIMATED DELIVERY TIMES

Orders shipped using our standard free shipping service are generally expected to arrive within approximately 2 to 3 business days after the carrier receives the package.

For example, an order that requires one business day to process does not necessarily arrive two to three business days after the order itself was placed.

Delivery dates are estimates and are not guaranteed.

Actual transit time may be affected by:

Carrier delays.
Weather.
Holidays.
Transportation disruptions.
Incorrect or incomplete addresses.
Local delivery conditions.
Events outside the reasonable control of Review⚡️Zaps.

Once your package ships, the carrier's tracking information will generally provide the most current delivery estimate.

6. SHIPPING CARRIERS

Review⚡️Zaps generally ships using:

USPS
UPS

We may select the carrier and shipping service based on the destination, package size, order type, cost, carrier availability, and other shipping considerations.

We may also use another reputable shipping or logistics provider when appropriate.

7. ORDER CONFIRMATION & TRACKING

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Once your physical order ships, you should receive a separate shipping notification containing tracking information when tracking is available.

You can also view available order information through your Review⚡️Zaps customer account.

Please allow reasonable time for a carrier's tracking system to begin displaying movement after a shipping label has been created.

8. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review:

Street address.
Apartment, suite, or unit number.
City.
State.
ZIP code.

If you notice an address error after placing your order, contact us immediately at support@reviewzaps.com.

We will make a reasonable effort to correct the address before shipment, but we cannot guarantee changes once an order has entered fulfillment or has been transferred to the carrier.

Review⚡️Zaps is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order is returned to us because of an incorrect, incomplete, refused, or undeliverable address, we may require payment of additional shipping charges before resending the order.

9. CARRIER DELAYS

Once a shipment has been transferred to USPS, UPS, or another carrier, transportation and delivery are handled by that carrier.

Review⚡️Zaps cannot guarantee carrier delivery dates or prevent carrier delays.

A delayed shipment does not automatically mean the package is lost.

If tracking has stopped updating for an unusual period or your package appears to be significantly delayed, contact us and we will help investigate.

10. LOST OR MISSING SHIPMENTS

If your order has not arrived within a reasonable period after the expected delivery date, contact:

support@reviewzaps.com

Please provide:

Your order number.
The email address used for the order.
A description of the issue.

We may review tracking information, contact the carrier, open a carrier investigation, confirm the shipping address, or request additional information before determining the appropriate resolution.

Please allow us a reasonable opportunity to investigate a potentially lost shipment before requesting a replacement or refund.

11. PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please first:

Check around the delivery location.
Check your mailbox, parcel locker, porch, garage, or other delivery areas.
Ask other members of your household or business.
Check with neighbors when appropriate.
Allow until the end of the delivery day, as carrier scans may occasionally occur before final placement.
Contact the carrier if additional delivery details are available.

If you still cannot locate the shipment, contact support@reviewzaps.com and we will help review the situation.

A carrier's confirmed delivery scan may be considered evidence that the shipment was delivered, but we will evaluate legitimate delivery problems individually.

We reserve the right to investigate repeated, suspicious, or potentially fraudulent missing-package claims before issuing a replacement or other resolution.

12. DAMAGED PACKAGES OR MISSING ITEMS

If your package arrives damaged or products are missing from the shipment, contact us as soon as reasonably possible.

Please include:

Your order number.
A description of the problem.
Photographs of the package and products when reasonably available.
A description of any missing items.

Please keep the packaging and affected products until we provide instructions, as the carrier may require them during an investigation.

If we confirm that an item was damaged in transit, incorrectly packed, or omitted from your order, we will work to provide an appropriate resolution.

13. STOLEN PACKAGES

If tracking confirms delivery and you believe the package was stolen after delivery, contact us.

We may ask you to:

Confirm the delivery address.
Check with the carrier.
Check with household members, employees, neighbors, or property management.
Provide additional information regarding the delivery.

Package theft occurring after confirmed delivery may be outside the control of Review⚡️Zaps and is handled on a case-by-case basis.

Nothing in this section affects rights that cannot be waived under applicable law.

14. RETURNED-TO-SENDER PACKAGES

A shipment may be returned to us because of:

An incorrect address.
An incomplete address.
An unclaimed package.
A refused delivery.
Carrier inability to complete delivery.
Other delivery problems.

If a shipment is returned to us, we will determine whether the order should be resent, refunded, or otherwise resolved based on the circumstances.

Additional shipping charges may apply when the return resulted from incorrect information supplied by the customer, refusal of the shipment, or another circumstance outside our control.

15. DIGITAL PRODUCTS

Digital products, including downloadable guides, PDFs, worksheets, and similar electronic products, are not physically shipped.

Digital products are delivered electronically following a successful purchase.

Depending on the product, access may be provided through:

The order confirmation or Thank You page.
A download button.
Email.
A customer account.
Another electronic delivery method.

If you purchase a digital product and do not receive or cannot access your download, contact:

support@reviewzaps.com

Please include your order number and the email address used during checkout.

Digital products are also subject to our Return, Refund & Replacement Policy and Terms of Service.

16. COMBINED PHYSICAL & DIGITAL ORDERS

An order containing both physical and digital products may be fulfilled separately.

Digital content may be made available electronically shortly after successful checkout, while physical products will be processed and shipped according to the timelines described in this policy.

The electronic fulfillment of a digital product does not indicate that the physical portion of the order has shipped.